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Customer Support Specialist (Japanese)
Energame is a management consultancy and an investment advisory firm specialized in online entertainment.
We manage the development and growth of a diverse range of clients within the iGaming sector, encompassing areas of sports betting, gambling, cybersport, fantasy sports, IT platform solutions, and content production worldwide.
We are seeking a Customer Support Specialist with a passion for the I-Gaming industry and native-level proficiency in Japanese. The ideal candidate will be responsible for delivering exceptional support to our Japanese-speaking players, addressing their questions, and resolving issues to ensure an outstanding gaming experience.
Your main responsibilities will be:
- Provide timely, high-quality customer service via chat, email, and ticketing systems in Japanese.
- Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns.
- Troubleshoot andresolve issues in collaboration with cross-functional teams, including product and technical support teams.
- Identify and escalate critical issues to ensure quick resolution.
- Contribute to the creation and improvement of FAQs, support materials, and player guides in Japanese.
- Gather and share feedback from players to help improve overall player experience and product development.
- Stay up-to-date with the latest game updates, patches, and events to assist players effectively.
- Maintain a deep understanding of company policies, game mechanics, and support processes.
Essential professional experience:
- Native Japanese speaker with excellent written and verbal communication skills.
- Proficiency in English (both written and spoken) for internal communication.
- 1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field.
- Ability to handle a high volume of inquiries while maintaining a positive and empathetic approach.
- Excellent problem-solving skills with attention to detail and a passion for helping others.
- Familiarity with support software and tools (e.g., Zendesk, Freshdesk, etc.) is a plus.
We care about you:
- Vacation: We prioritize your well-being. Our vacation policy offers 20 working days in Ukraine and 21 in Cyprus.
- Sick Leave Allowance: Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. You can take up to 5 working days in Ukraine and 3 working days in Cyprus without the need for supporting documents.
- Co-Working Compensation: Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don’t have a physical location, or the option of a budget for home office expenses twice a year, available from day one.
- Benefits Model: Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.
- Motivation Bonus System: Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.
- Work & Fun Balance: We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts, and volunteering hours are available to everyone from day one.
Taking care of our people is an integral part of Energame shared values, ensuring a supportive and positive workplace culture.
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[updated_at] => 2024-10-15T11:24:53-04:00
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[title] => Customer Support Specialist (Japanese)
[content] => <div class="content-intro"><p></p>
<p>Energame is a management consultancy and an investment advisory firm specialized in online entertainment.</p>
<p>We manage the development and growth of a diverse range of clients within the iGaming sector, encompassing areas of sports betting, gambling, cybersport, fantasy sports, IT platform solutions, and content production worldwide.</p>
<p></p></div><p>We are seeking a Customer Support Specialist with a passion for the <strong>I-Gaming industry</strong> and native-level proficiency in <strong>Japanese</strong>. The ideal candidate will be responsible for delivering exceptional support to our Japanese-speaking players, addressing their questions, and resolving issues to ensure an outstanding gaming experience.</p>
<h3>Your main responsibilities will be:</h3>
<ul>
<li>Provide timely, high-quality customer service via chat, email, and ticketing systems in Japanese.</li>
<li>Assist players with inquiries related to gameplay, account issues, technical support, and payment concerns.</li>
<li>Troubleshoot andresolve issues in collaboration with cross-functional teams, including product and technical support teams.</li>
<li>Identify and escalate critical issues to ensure quick resolution.</li>
<li>Contribute to the creation and improvement of FAQs, support materials, and player guides in Japanese.</li>
<li>Gather and share feedback from players to help improve overall player experience and product development.</li>
<li>Stay up-to-date with the latest game updates, patches, and events to assist players effectively.</li>
<li>Maintain a deep understanding of company policies, game mechanics, and support processes.</li>
</ul>
<h3>Essential professional experience:</h3>
<ul>
<li>Native Japanese speaker with excellent written and verbal communication skills.</li>
<li>Proficiency in English (both written and spoken) for internal communication.</li>
<li>1-3 years of experience in customer support, ideally in the igaming industry or a tech-related field.</li>
<li>Ability to handle a high volume of inquiries while maintaining a positive and empathetic approach.</li>
<li>Excellent problem-solving skills with attention to detail and a passion for helping others.</li>
<li>Familiarity with support software and tools (e.g., Zendesk, Freshdesk, etc.) is a plus.</li>
</ul>
<h3>We care about you:</h3>
<ul>
<li><strong>Vacation: </strong>We prioritize your well-being. Our vacation policy offers 20 working days in Ukraine and 21 in Cyprus.</li>
<li><strong>Sick Leave Allowance: </strong>Your health is our priority. In addition to our standard sick leave allowance, we also offer a flexible sick leave policy without paperwork. You can take up to 5 working days in Ukraine and 3 working days in Cyprus without the need for supporting documents.</li>
<li><strong>Co-Working Compensation: </strong>Work flexibly, wherever you choose. We provide a monthly budget for co-working spaces in cities where we don’t have a physical location, or the option of a budget for home office expenses twice a year, available from day one.</li>
<li><strong>Benefits Model: </strong>Access our benefit programs to support your work-life balance, effective from day one. You can spend this budget on anything, starting from dental care for yourself to veterinary support for your four-legged friend.</li>
<li><strong>Motivation Bonus System: </strong>Recognizing your performance is fundamental to our culture. To reward your dedicated work, we have a Motivation Bonus System in place for all our employees.</li>
<li><strong>Work & Fun Balance: </strong>We believe the balance of work and fun is crucial for the well-being of our employees. Corporate events, gifts, and volunteering hours are available to everyone from day one.</li>
</ul>
<p>Taking care of our people is an integral part of<strong> Energame </strong>shared values, ensuring a supportive and positive workplace culture.</p>
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